Cancellation Policy

At The Deo Project, we understand that sometimes plans change. Our goal is to make your shopping experience as seamless and satisfying as possible. Please review our cancellation policy below:

Order Cancellations

• Timing: You may cancel your order within 6 hours of placing it. Once this window has passed, we begin processing your order, and cancellations are no longer possible.
• How to Cancel: To cancel your order, please contact our customer support team at care@thedeoproject.com as soon as possible. Please have your order number ready to expedite the process.
• Confirmation: Once your cancellation request is approved, you will receive a confirmation email. If your order has already been processed or shipped, we will be unable to cancel it, but you may still return the item following our [Return Policy].

Subscriptions

• Subscription Orders: For subscription services, cancellations must be made at least 10 days before your next billing date to avoid being charged for the upcoming cycle.
• How to Cancel: You can manage or cancel your subscription through your account on our website or by contacting our customer support team.

Custom or Personalized Orders

• Custom Products: Unfortunately, custom or personalized products cannot be canceled once the order has been placed, as these items are made to your specifications.

Need Assistance?

If you have any questions or need assistance with your order, please don’t hesitate to reach out to us at care@thedeoproject.com. Our team is here to help!